FAQs • Daytona Beach, FL • CivicEngage

Skip to Main Content

Website Sign In

What happens if the smoke enters my home or business?: Contact one of the uniformed crew members who will be inspecting outside for leaks and they will be happy to help you figure out where the smoke is coming from, but we will not make repairs. This is the responsibility of the home owner. If smoke enters your home/business, open your doors and windows so it can be aired out.

▼
Utilities - Smoke Testing

Show All Answers

1. What if I have health concerns?: Give us your name, address, and phone number and the crews in the field will be happy to let you know when they will be in your neighborhood. This will give you time to leave the house if you so choose while they are smoke testing.

2. If my pet(s) breathe in the smoke will they be hurt?: No they will not be harmed.

3. Will the smoke hurt my pet(s)?: No harm will come to your pets.

4. Do I have to bathe my pet(s) if they come in contact with the smoke?: The smoke is designed to not be harmful to your pets or their skin.

5. Do I need to be home when the testing happens?: No, you do not need to be home at the time of testing. The crews do not need to enter your house unless there is a problem that you want documented. They will not fix a problem on private property. This is the responsibility of the home owner

6. What happens if the smoke enters my home or business?: Contact one of the uniformed crew members who will be inspecting outside for leaks and they will be happy to help you figure out where the smoke is coming from, but we will not make repairs. This is the responsibility of the home owner. If smoke enters your home/business, open your doors and windows so it can be aired out.

7. How long will the smoke testing take?: The smoke testing will take about 20 minutes to complete.

8. Vacant units/houses -– what if they can’t or don’t have a way to add water to their dry drains, etc?: Most homes will not be affected. A few may have small amounts of smoke/vapor enter the home that will dissipate in 5 -10 minutes.

9. If people are not home and they have issues (smoke in the house) how will they know?: They will not. Let them know we are looking for defects in sewer lines outside the home, not inside.

10. If they have home sitters, etc. should they have them in the house to see if there is a leak?: Not necessary. Let them know we are not looking to find defects inside homes.

11. What is the advantage to staying home and finding out if there is a leak in their homes/units?: No advantage. This test is for breaks in the sewer system outside the home.

12. Condo Management – what is best for them to prepare with a large number of vacant units?: No preparation is necessary. If smoke/vapor enters the units, it will dissipate in 5-10 minutes.