Important information about past due accounts
If your service has been disconnected or is in jeopardy of being turned off, please call our office at (386) 671-8100, Monday through Friday from 8 a.m. to 4:30 p.m., and speak with a Customer Service Representative after making your online payment. If your payment is made after 3 p.m., your utility service will be restored on the following business day.
Our regular business hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. To better serve you, we suggest you come in or call between 8:00 a.m. and 12:00 p.m. or 2:00 p.m. to 4:30 p.m. to avoid the lunch-hour rush.
Our goal is to provide quality customer service to the citizens of Daytona Beach. We are responsible for all monthly billing and collection of water, sewer, solid waste, recycling and storm water accounts.
The 2018 Annual Quality Report is now available
The City of Daytona Beach routinely monitors for over 80 primary and secondary contaminants in your drinking water according to federal and state laws, rules and regulations. Please view the 2018 annual drinking water quality report (PDF), which contains important information about source and quality of your drinking water. To speak with someone about the report, please call (386) 671-8885 or to request a paper copy of this report, please call (386) 671-8809.
If your service has been disconnected due to non-payment, please call our office at (386) 671-8100, Monday through Friday from 8 a.m. to 4:30 p.m., and speak with a Customer Service Representative.
Making a payment online WILL NOT:
- Stop scheduled service disconnect due to non-payment
- Restore service disconnected due to non-payment
- Avoid late fees and other penalties when paying after the due date